Frequently Asked Questions
Everything you need to know about our jewelry and accessories
What types of jewelry do you offer?
Brillyna features a range of neutral, everyday pieces including necklaces, bracelets, earrings, and rings crafted with durable metals and subtle accents.
Can I customize my order?
Yes, we offer customization options for select styles. Reach out via our contact form to discuss personalized details such as finish and accent materials.
What is your shipping policy?
Orders within Canada typically ship within 3–5 business days from our Ottawa studio. Tracking information is provided once your package is on its way.
How do I care for my jewelry?
To maintain its finish, wipe pieces gently with a soft cloth and avoid prolonged exposure to moisture or chemicals. Store items separately to prevent scratching.
What materials are used in your accessories?
To care for your Brillyna pieces, store each item in its own pouch or soft-lined compartment to avoid scratches. Keep jewelry away from moisture and harsh chemicals, and gently polish with a soft cloth after wearing. Regular light cleaning helps maintain the finish and ensures each accessory stays looking its best.
What materials do you use in your accessories?
At Brillyna, we work with high-quality metals, hypoallergenic alloys, and durable synthetic stones to create pieces that combine comfort with style. Every component is selected to provide lasting wear without excessive weight.
How can I find my ring size?
You can use our printable ring sizer available on Brillyna.com or visit a local jeweller for a professional measurement. If you need further guidance, our customer service team is ready to assist.
Do you offer customization services?
Yes, we provide engraving and color options on select pieces. Custom orders may require additional processing time, and you can choose your preferred finish and text during checkout.
What payment methods are accepted?
Brillyna accepts major credit cards, PayPal, and digital wallets. All transactions are secured with industry-standard encryption protocols for your peace of mind.
Can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use this number to monitor the delivery status directly on the carrier’s website.
What is your return policy?
Items can be returned within 30 days of receipt in original condition. Please visit our Returns page on Brillyna.com to start the process and view any applicable instructions.
How long does shipping take?
Standard shipping within Canada typically takes 5–7 business days. Expedited options are available at checkout for faster delivery.
Do you ship internationally?
Currently, we ship exclusively within Canada to ensure reliable delivery and consistent customer support.
What should I do if my item arrives damaged?
Please contact our support team at support@brillyna.com or call +14165306583 within seven days of delivery. Provide photos of the damage, and we will guide you through the next steps.
How can I contact customer support?
You can reach us via email at support@brillyna.com or by phone at +14165306583 during business hours from 9am to 5pm EST, Monday through Friday.